Here at MORRFlate, we believe in making sure you are 100% happy with your purchase! We get it, coiling up hoses isn’t for everyone. If you purchase ANY MORRFlate branded items from us, we offer a 60 day 100% refund policy, with no questions asked. We don’t believe in haggling you, we don’t believe in convincing you that we have the absolute best thing since remote resi coilovers. If you aren’t happy, you aren’t happy, and our job is to deliver off road happiness. Just package up whatever items you want to send back, and include our Return Authorization Form. We will then process a full refund to your original payment method on the order within 1 week of receiving the item. While we do not believe in “restocking fees”, unfortunately, at this time, due to shipping rates, we cannot provide a return shipping label. You will need to ship it yourself. Please ship all returns to the below address:
Note: ALL RETURNS MUST INCLUDE A RETURN AUTHORIZATION FORM.
If something happens to your MORRFlate branded item, we offer a fully inclusive 12 month Warranty. Again, we don’t want to haggle you… we may ask a couple of questions to figure out if there is a way we can improve the product, but we won’t turn down most anything within reason.
To process a warranty, fill out the form below. We will then email you within 24 hours and get you a new product order going at no charge. Along with the replacement product, we will send you a return shipping label for the warranty item. When you receive the replacement product, take it out of the box, put in the warranty item, tape up the box and slap the return label over the old label. Then drop it off with any UPS entity (UPS Store, Hub, or even a driver).